All sales are final. No refunds will be issued.
We offer free shipping on orders over $100 within the USA. Shipping rates are calculated by the shipping provider based on package weight and zip code. We do not require signatures upon receipt. We are not responsible for lost/stolen packages or any packages that have been marked as delivered by the carrier.
We will always email you an order confirmation with tracking information. Buyer is responsible for providing the correct shipping address. If a package gets returned to us due to an incorrect address the buyer must pay a new shipping fee in order for the order to be sent out a 2nd time.
Most orders are processed within 1-4 business days. Orders placed after 10:30am PST on Fridays and over the weekend will be processed 1-4 business days from the following Monday. We do not ship on weekends or holidays.
For questions about your package, email us at Pinkness.Co@gmail.com with your inquiry. We will respond to you as soon as we are able M-F 10am-6pm EST.